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Tonight some Florida consumers are finding themselves on the other side of the law for doing nothing more than driving a rental car contact five investigator Katie Lagoon details these incidents and the Florida based rental car company now on the defense reliving it is unbearable these consumers sharing the tales of renting a car Border Patrol agents fully vested armed and being accused of stealing it by the Florida based rental giant Hertz I was in jail for about 15 to 16 hours seven hours I was detained there in that locked area last year this Ohio grandmother was detained at the Canadian border I'm terrified after she was accused of stealing a car she rented from a Hertz agent in Ohio turns out the car belonged to another rental company that reported it stolen a few days earlier when it gave me a stolen car she hired an attorney so has Mali Sterling who says her 2017 rental from her Hertz in South Florida left this mother of one facing the barrel of multiple guns, and I'm like what's going on, and he goes, and I'm like what I said that's impossible because Sterling ended up in jail in her police report she stated she did not return the vehicle despite the employee asking her but sterling tells us that's because Hertz agreed instead of returning the car Thursday she could do it Monday after I got out of job there was a kitchen assistant and now were talking about 10 20 30 cases all over the country her attorney Francis Alexander says Hertz's glitch has created a company pattern of wrongly reporting cars stolen and customers he says pay the price the problem is that Hertz has broken computer systems they have broken policies or rather than filed or standard operating procedures and as a result good people good ordinary citizens are being thrown in jail but Hertz which processes tens of millions of rentals each year is driving home another point false reports of stolen vehicles are extremely rare a company spoke person told us in the statement when it has occurred and has been the result of unique and extenuating circumstances in the rare instance an error within our control has occurred we take responsibility what can you do bizarre incidents have consumer protection experts who love to give advice at a standstill you will find yourself in a difficult position it sounds like the plot of a movie if that's the case the end of Mali Sterling's movie is still in the works I've been 2 years she pled not guilty to a third degree felony for failing to return a rental car in response of hurt says filing a police report is a last resort and maintains it followed its overdue rental process did you fail to return I paid for the car you guys reported it stolen while I'm driving it 7 longest hours of my life Dina Johnson's movie is also still playing out in lawyer talks one year after Hertz put this grandma behind the wheel of someone else stolen car the humiliations I'm just in shock Katie Lagoon IPTV News Channel 5